Client Testimonials

 

Click HERE to view a letter we received from a recent client, Dari Oberbeck.

Click HERE to view a letter we received from the Prattville Community Enrichment Center.




I just wanted to take a moment to thank ATC/Hilyer for the job they did at 1001 Gipson in Prattville. Having a sewer line replaced would be a stressful situation for anyone, but the empathy all the way to the professionalism your company showed while they handled my problem impressed me. From the first day when Hollis came out and diagnosed my problem until the completion of the job, I was surprised and happy with everyone I came in contact with. The secretary kept me information at all times of who and when workers would be at my house, and if there were any delays she promptly let me know. This is the sort of customer service not often seen these days. Hollis thoroughly explained my options and both estimates I was given. Both the plumbers (Evan and Cody) that removed and replaced the sewer were patient and respectful at all times. Anytime I had a question during the process they would turn off machinery and answer any questions I had. The clean up after the job was done more than met my expectations. I can't say that I look forward to doing business with you again (ha), but I highly recommend you to others.

 

Client: Sunny Bradford




Good company with good people willing to adjust their job scope to meet the changing need of their customer!

 

Client: Resolute Forest Products




They are eager to complete any task in the manner we request/require in a timely fashion!

 

Client: Southern Power




Awesome company! They do a great job!

 

Client: Vulcan Threaded Products




I am very satisfied with ATC and their response time! Very dependable and good results!

 

Client: American Colloid Company




Excellent work, always on time, and works very safely! Highly recommend!

 

Client: Gerdau S.A.




From the initial phone call to the service...WOW! It is a pleasant surprise to work with concerned respectful employees from the front office all the way to Paul who completed the work and was fantastic! I cannot say enough about the service and will never call anyone else for my septic needs!!! I will definitely recommend ATC/Hilyer Services to ALL my friends and co-workers. Thank you so much!!!

 

Client: Olin Ward




Hollis from ATC/Hilyer Services was "sent from God in my time of need." Too many compliments to list!

 

Client: Ms. Sexton




At Cross Country Home Services (CCHS), we understand that many critical components must come together to offer the optimal customer experience to our policy holders. We are fully aware that our endeavor to maximize each customer experience is not simply attributable to the employees of CCHS. The service you deliver truly makes a difference!! As you are likely aware, we perform surveys on each service request to gauge customer satisfaction with the overall claims experience. In this survey, we include specific questions that relate to your organization as part of our survey process. To demonstrate the impact you play in customer satisfaction levels, a survey was recently completed by Sofeia Powell who was delighted with the service offered by your organization. Specifically, they offered the following feedback about their service experience verbatim: "Nothing in particular to point out. I was happy with everything." In the fast-paced nature of our business, we sometimes miss the opportunity to thank those who contribute to our successes. So thank you - for your efforts to create a positive customer experience for Sofeia Powell and your continued support to ensure CCHS is favorably represented on each customer service request.

 

Client: Marc Shapiro




I wanted to thank you and the ATC staff for being so kind to my mother in Louisiana, Martha DeBusk. She is such a precious part of our lives and the fact your guys were polite, honest, and helped her save money made me so proud to know you. Thank you again , Carol

 

Client: Carol DeBusk




Yesterday we used your services to clean out our septic tank which was way overdue. This letter is just to let you know we appreciate the way your employee did the job and the type person he was. He was very professional, courteous, and informative. From the time he arrived he was all of the before mentioned, walking to check the route to drive, digging up the opening, cleaning out the tank, covering the opening and informing us how we should maintain the tank in the future. The yard had very minimal disturbance when he was complete and he did all this in 98 degree temperature. We applaud your employee for the type work and the manner in which he did it. He is an asset to your company for sure!

 

Client: Larry - Prattville, AL




Thanks very much for the way you handled my problem at my home . It's not often that a company cares about the client after the service is paid for. I will recommend ATC to others.

 

Client: Jeraldine - Montgomery, AL




I wanted you to know how impressed I am with the attention, service quality and professionalism of your camera crew and plumbers. I have been trying to get these problems at my house fixed for years- literally! You folks had it *_done_* in less than a week. I will recommend ATC to anyone who has sewer, drain or plumbing needs. I have told them myself, but please make sure "the boss" knows that Roy, Donald, Evan and Brandon did a great job!

 

Client: Ted - Montgomery, AL




 

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Montgomery: 334-279-6533
Prattville: 334-361-6191
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